DrHouse review

What DrHouse actually sells

DrHouse is an app-based telehealth service. The current public product is a one-time physician visit: $129 self-pay or an insurance copay. That figure is a visit charge. It is not a monthly medication price, and it is not a membership. The refund policy says new memberships stopped in 2023, even though some older FAQ and promo pages still mention membership rates.

If a clinician writes a prescription, the pharmacy bills for the drug. Weight-loss pages name brand-name GLP-1s such as Zepbound, Wegovy, Ozempic, Rybelsus, and Mounjaro. Those names describe possible pharmacy routes after a visit. They are not all-in program prices and are not ranked here as medication offers.

Insurance, fulfilment, and who provides care

DrHouse says it accepts Blue Cross Blue Shield, UnitedHealthcare, Aetna, Medicare, Humana, and Elevance Health, and that it does not accept Medicaid. A typical copay is described as around $25, which is an estimate, not a guaranteed patient responsibility. Partner-pharmacy delivery is self-pay only and is closed to Medicare, Medicaid, CHIP, TRICARE, and CHAMPVA beneficiaries.

The platform operator is DrHouse, Inc., a Delaware corporation. The terms say the platform does not practice medicine. Visit fees are charged by a provider entity such as DRH Medical Group, PC. Lab referrals can go to Labcorp. Confirm the treating clinician and the dispensing pharmacy on the actual order.

Refunds are narrower than the guarantee card

Marketing cards say "100% treatment guarantee" and that a refund can be requested if care cannot be provided. The refund policy is narrower. It withholds a refund when a doctor's note is issued, medication is prescribed, the request is for controlled substances, HRT, muscle relaxants, ADD/ADHD, or medical marijuana, or a clinician decides a prescription is not appropriate. That last exclusion is why this profile does not treat DrHouse as refund-if-not-approved.

Cancel anytime. Paid visit fees are credited to the DrHouse account; a cash refund goes through in-app support or support@drhouse.com and may take 5–10 business days. Extra notes outside a work/school excuse start at $250 in the terms, even though pricing FAQ copy says notes can be included in the visit.

Review platforms disagree, and none is a clinical score

The US App Store listing showed 4.9 out of 5 from 8.9K ratings on 14 September 2026. The exact-domain Trustpilot profile showed 2.9 the same day, while a Danish-language view of drhouse.com showed 3.7 from 61 reviews. Visible Trustpilot complaints include paying $129 and leaving without a requested prescription, and discovering that advertised insurance networks do not cover the visit as expected.

A January 2026 r/telehealth thread mixed reports of fast video visits with refund, billing, and OTC-recommendation complaints. Those posts are anecdotal. Telehealth Ledger does not combine third-party stars into its own score, and none of these sources establishes whether a treatment will work for a reader.

Who this visit model fits

The visit model is useful when the job is a same-day video consult, a possible local-pharmacy prescription, or an insurance copay instead of cash-pay membership. It is a poor fit when the shopper wants one monthly total that includes medication, a compounded GLP-1 program, or a refund after a clinician declines a requested drug.

Read the live pricing and refund pages before paying. Leftover membership copy, gynecology HRT language versus a no-HRT prescribing rule, and the $250 extra-note fee are documented conflicts, not resolved marketing.

• View the DrHouse profile
• How Telehealth Ledger checks prices

How this review was prepared

We checked DrHouse’s public pricing and programme pages on 14 September 2026. The review covers published pricing, plan terms, inclusions, and availability. It is not a rating, a clinical assessment, or a guarantee of eligibility or outcomes.

• DrHouse pricing ↗
• DrHouse refund and cancellation policy ↗
• DrHouse terms of use ↗
• DrHouse weight-loss page ↗
• Apple App Store listing ↗
• Trustpilot profile for drhouse.com ↗
• Reddit r/telehealth thread ↗

Evidence limits

• The $129 figure is a visit charge, not a medication program price.
• App Store, Trustpilot, and Reddit snapshots are dated and can change.
• No named FDA warning letter was identified; that is not a clean-record finding.
• State availability is recorded as all 50 states from first-party copy; D.C. is not separately claimed.