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Public opinion reports · checked 10 September 2026

What people say about GLP-1 telehealth providers: ratings, complaints, records

Trustpilot, BBB, App Store and Google Play figures as each platform showed them on the check date, plus dated regulator and court records. Providers are listed alphabetically. Different platforms measure different things: Trustpilot shows a company-invited review average, BBB grades how a business answers complaints, app stores prompt at the moment of use, and a regulator's letter is a dated record. A paid PR-wire release is not a review. None of these is a score from Telehealth Ledger.

Provider reports

One report per provider with at least two verified data points. Providers with fewer show their single figure on the provider page instead.

Third-party ratings by provider, alphabetical
ProviderTrustpilotBBBApp storesRecords
Ageless4.1 5 reviewsD+ 1 complaints / 3 yrsno app1 dated
CoreAge RxNot shownF 95 complaints / 3 yrsno appnone found
Direct Meds4.6 15,130 reviewsNR 275 complaints / 3 yrsiOS 3.41 dated
Embody3.8 7,325 reviewsF 62 complaints / 3 yrsno appnone found
Found Health4.1 740 reviewsA+ 79 complaints / 3 yrsiOS 4.7none found
Gala Health4.6 4,084 reviewsC- 26 complaints / 3 yrsiOS 3.6none found
GobyMeds4.5 975 reviewsF 3 complaints / 3 yrsno appnone found
Hone Health4.8 12,354 reviewsA+ 121 complaints / 3 yrsno appnone found
Oak Longevity4.4 54 reviewsA+ 0 complaints / 3 yrsno appnone found
Sesame Care4.6 4,439 reviewsA+ 115 complaints / 3 yrsiOS 4.9 · Play 4.8none found
SkinnyRx4.8 5,367 reviewsB 156 complaints / 3 yrsiOS 4.7 · Play 4.32 dated
SnagRX3.8 2 reviewsF 62 complaints / 3 yrsno appnone found
Sprout Health4.0 172 reviewsF 64 complaints / 3 yrsno app1 dated
Strut Health3.4 779 reviewsD- 11 complaints / 3 yrsno app1 dated
System LabsNot shownNR 0 complaints / 3 yrsno appnone found
TelePep4.0 3 reviewsNR 0 complaints / 3 yrsno appnone found
Winona4.6 8,314 reviewsB 17 complaints / 3 yrsno appnone found
Wisp4.1 11,466 reviewsD- 72 complaints / 3 yrsiOS 3.6none found

Highlighted rows show a Trustpilot score of four or more next to a BBB grade of D or F. That is a difference between two collection systems, not a verdict.

Product reports

What people ask and complain about for each treatment, and which guide answers each question.

What people post about, by theme

795 posts from the previous seven days across nine GLP-1 subreddits, read through Reddit's public JSON and tagged by theme. Counts are posts matching each theme; a post can match several. Reddit posts are anecdotes, not verified events. Tagged 10 September 2026.

  • Dose and titration confusion206 posts / week
  • Side effects171 posts / week
  • Switching providers53 posts / week
  • Shipping and delays52 posts / week
  • Cost and affordability37 posts / week
  • Pharmacy quality34 posts / week
  • Beyond-use dates and expiry28 posts / week
  • Customer service9 posts / week
  • Provider verification8 posts / week
  • Insurance denied7 posts / week

Public records about the category

Dated federal and state actions about online GLP-1 marketing and billing. None of these names a provider listed on this site; they are the standard the platforms above do not measure.

  • Federal Trade Commission, 3 December 2025: Final order against telehealth provider NextMed. The order bars misrepresenting program costs, requires substantiation for typical-results claims, bars false claims about review authenticity, requires informed consent before billing and timely refunds and cancellations, and sets $150,000 for consumer refunds. Primary source Checked 10 September 2026
  • Federal Trade Commission, with California (Los Angeles County) and Utah, 29 July 2026: Complaint against Hims & Hers Health, Inc.. The complaint alleges sharing of sensitive health data with advertising platforms despite privacy claims, and deceptive subscription billing and cancellation practices. The case page shows the matter as pending. Primary source Checked 10 September 2026
  • U.S. Food and Drug Administration, 3 March 2026: Warning letters to 30 telehealth companies over compounded GLP-1 marketing. FDA announced 30 warning letters over claims equating compounded products with approved drugs and over branding that obscures the compounder. The release names no company. Primary source Checked 10 September 2026
  • U.S. Food and Drug Administration, 15 June 2026: FDA to telehealth companies: what to know when promoting compounded drugs. A guidance page listing promotional statements FDA says telehealth companies may not make about compounded drugs, including claims of sameness with an approved drug or of FDA approval. Primary source Checked 10 September 2026
  • Alabama Attorney General, 12 January 2026: Settlement with Aurora IV and Wellness (Cullman clinic). The settlement over research-grade tirzepatide and semaglutide administered as pharmaceutical-grade includes $17,267.50 in consumer damages, $7,000 in penalties and fees, permanent closure, and a bar on the owners providing direct patient care. Primary source Checked 10 September 2026

How to read this

Different platforms measure different things: Trustpilot shows a company-invited review average, BBB grades how a business answers complaints, app stores prompt at the moment of use, and a regulator's letter is a dated record. A paid PR-wire release is not a review. None of these is a score from Telehealth Ledger. How Trustpilot counts · How BBB counts

Every figure was read from the platform’s own page on the date shown and links to it. Profiles that could not be matched to the company’s exact domain or legal entity are left out and listed as not checked. Quotes are limited to one per platform, never name a reviewer, and are not representative of all customers. Reddit counts are themes, not verified events. Nothing here is a Telehealth Ledger score, and no provider is ranked on opinion.

Provider profiles and prices · Methodology