GLP-1 Telehealth Cancel and Refund Policies Compared

Cancel and refund policies compared across GLP-1 telehealth programs

The table summarizes what each program's own policy page said on September 10, 2026, in three columns: what happens if you cancel or are declined before a prescription is issued, what happens once the pharmacy has the order, and how much notice the program requires to stop the next charge. The sections that follow quote the wording. Programs not listed either did not publish a policy the site could verify on that date or were not reachable.

Will I be refunded if I am not prescribed?

This is the case most programs handle well, but not identically. HealthRX's homepage states there is no charge until a licensed provider reviews your file and writes a prescription, and that if a licensed provider does not approve you, you get a full refund. Pallas Health's terms say that if a licensed clinician did not approve a prescription, or an order was otherwise not fulfilled and shipped, the payment is refunded in full. Sprout Health's refund policy offers a full refund if you cancel or your order is withdrawn before a provider has completed reviewing your medical intake, no questions asked.

Other programs keep the consultation. CoreAge Rx returns the medication portion of the payment when a provider determines treatment is medically inappropriate but keeps the provider consultation fee, because the medical review was already completed. GobyMeds' terms say it may charge, or retain from your refund, a consultation or clinical-review fee. Sprout retains a clinical-review fee once the provider has completed the review. Found's offer terms make the membership fee refundable in full only if you cancel within three days of your original purchase date or before completing your first medical consultation.

Subscription-first programs phrase the decline case as an ineligibility refund. SnagRX and Embody both state that if the healthcare provider determines you are not clinically eligible, the subscription is cancelled and the unused portion is refunded, less the cost of services already rendered. Gala Health's policy says that if your subscription service is cancelled due to disqualification by its medical provider, you will be issued a refund for the remainder of the charges.

Can I get a refund after the prescription is sent to the pharmacy?

Almost never, and the programs say so in capitals. CoreAge Rx: all prescription sales are final once your prescription has been approved by a licensed medical provider and transmitted to the pharmacy for fulfillment. Strut Health: for all medications that leave the pharmacy, we are unable to accept returns or offer refunds due to government regulations. Ageless: medication and related fulfillment charges are non-refundable once a prescription or order has been submitted to a pharmacy, compounding or dispensing has begun, or the order has shipped. System Labs: System cannot offer refunds for services already rendered or prescriptions that were ordered.

Some programs draw the line even earlier. Telos RX states that once paid, fees are non-refundable except as required by applicable law. Wisp states that all sales of products on the service are final, and Wisp does not provide any refunds, returns, or exchanges for products. Gala Health states that in no event shall you be issued a refund upon cancellation of the subscription services. Direct Meds allows an attempt to cancel a prescription order within 24 hours of placing it, if the provider network has not yet received it, and otherwise offers no refund for delivered medication.

The one partial exception is unshipped product. HealthRX says it refunds any unshipped dose, and Pallas Health refunds orders that were not fulfilled and shipped. If the pharmacy has dispensed, the money is gone at every program above.

What happens to a prepaid multi-month plan

Prepaid plans are where the wording matters most, because the sum is larger. TelePep's pricing page says prepay plans refund the pro-rated value of any months not yet shipped if you cancel before the term ends, less an administrative fee. Ageless says multi-month discounts are conditional on completing the selected plan term, that early cancellation reprices the amount already supplied at the shorter-plan price, and that the eligible refund equals the amount actually paid minus the repriced value of medication and services already supplied or committed to fulfillment.

At the other end, Embody and SnagRX both state that all payments for the subscription services are final and non-refundable at the time of purchase, with the ineligibility exception described above. Wellorithm bills every 28 days and states payments are non-refundable once processed. A prepaid plan at a final-payment program is a commitment to the whole term; a prepaid plan at a prorating program is a discount you can partly unwind. Read for the word prorated before choosing.

How much notice you need to cancel

Notice periods are short but strict. SnagRX: cancellation requests must be received at least 72 hours prior to your next billing date in order to stop the next charge. Embody: the same 72 hours, and a request inside that window still processes and is non-refundable. Wisp: you must cancel your subscription, including any prescription subscription, at least 48 hours before the first day of the refill or renewal period to avoid billing. Strut Health: no refunds for cancellation requests received after the pharmacy has processed the order.

Programs that cancel at the end of the cycle rather than a fixed number of hours before it include Telos RX, whose cancellation takes effect at the end of the current billing cycle, and Pallas Health, whose cancellation is free and takes effect at the end of the current billing period. CoreAge Rx says cancelling stops future automatic renewals but does not cancel or refund an order already processed. Ageless says cancellation prevents future renewals after it becomes effective and does not reverse a charge or fulfillment step already completed. HealthRX is the outlier: cancel from your account in a single click, with any unshipped dose refunded.

What the FTC requires regardless of the policy page

A policy page cannot override federal law. The Restore Online Shoppers' Confidence Act requires an online seller with recurring charges to disclose clearly all material terms of the transaction and to obtain the consumer's express informed consent before charging. The FTC applied it to a GLP-1 telehealth company in its December 3, 2025 final order against NextMed, which cited failing to process cancellation and refund requests in a timely manner and charging consumers without express informed consent. The order requires NextMed to clearly disclose important terms relating to refunds or cancellations before consumers are asked to pay, to provide a simple way to request cancellations or refunds, and to promptly honor requests that comply with the policies in effect at purchase.

A further complaint, filed July 29, 2026 by the FTC, the State of Utah, and Los Angeles County against Hims & Hers, alleges deceptive billing and cancellation practices alongside data-sharing claims. It is pending in the Northern District of California with no finding. The relevance for a reader is the standard it signals: terms shown before payment, a cancellation method that works, and refunds honored on the terms that applied when you bought.

What to do if you were charged after cancelling

The steps below follow the order the FTC's own enforcement uses: the published terms first, then the record, then the dispute.

• Find the notice period on the policy page and compare it to the date and time of your cancellation request.
• Send the program a written request citing the term that entitles you to the refund, with your cancellation confirmation attached.
• If the program does not respond or refuses against its own terms, dispute the charge with your card issuer and keep the policy page as it read when you bought.
• File with the FTC and your state attorney general; the NextMed order shows the FTC acts on cancellation and refund failures.
• For future purchases, prefer programs whose policy names the notice period, the decline refund, and the prepaid treatment in plain words.